Frequently Asked Questions about POS Systems in Kenya

Frequently Asked Questions about POS Systems in Kenya

POS systems

  • Since the 1970s, point of sale systems (POS) have been processing customer purchases, and as digital technology has gone to new levels. Thus the software’s functionality to perform many task have steadily increased. Today, a POS software can organizes information, manages inventory, and generates detailed reports, records a sales and transaction data, and also you can merge with accounting software. It is a complex system and requires research and evaluation of your business needs and matching them to appropriate software. So selecting a point of sale system in Kenya is one of the most important steps in a business plan. As once it is implemented and the data is recorded and employees receive training. Now changing to another pos system could create a significant obstacle in continuation of the business
    The following frequently asked questions you as you evaluate whether to purchase a POS system in Kenya.

    Why should I use POS Systems in Kenya?

  • A POS system is a package that is frequently packaged with an accompanying compatible hardware package used to organize and operate your business. The software links your customer service, inventory, accounting, payroll and other departments within one program. This helps centralize your administrative tasks. Using a POS helps in time-saving and is an efficient compared to using separate software to manage each area.
    It can also improve the customer experience with efficient sales programming, reduce waste with automated inventory reconciliation and expiration and ordering alerts, and prevent theft.

    How much does POS Software Cost in Kenya?

  • The cost of point of sale system depends on many factors like complexity, quantity and number of users of the software and hardware required. Some POS software are one off fee and others are Annual while a POS terminal can range from KSH 20,000 to KSH 40,000 each. Additional frees include, a scanner, cash drawer, printer and an extended warranty. The return on investment for a POS is consistently positive, which is the reason most businesses use one. It will help your organization grow, which will eventually compensate for additional cost of the system.

    Do the Point of sale software and hardware need to be purchased from the same supplier?

  • As the use of cloud software is increasing, which operates online, if a terminal can connect to the internet, it will likely be compatible with a cloud software system. As terminal is similar to a computer because it using an operating system.  Many offline software packages are designed to be compatible with only the hardware built at roughly a contemporary time frame. A supplier may offer a discount for purchasing a software and terminal package.

    Is an industry specific POS system necessary?

  • This is not necessary. Many industry-specific software packages available don’t offer all of the features available in a general retail POS software package. Mostly a general retail software package can do everything that industry-specific software can do, plus a whole lot more. The first thing you need to ask yourself is what features you need now and in the near future. Like payment methods or loyalty program.

    If the server should stop working, would the terminal be able to process a sale?

  • This is possible for POS software that has an offline mode. So if it has this module it will continue to work, even during a server interruption. When the connection is restored, the data from the offline transactions are uploaded to the memory for use in transaction details and reports.

    Can I transfer my data on a current POS to a new POS software system?

  • Yes it is possible If the current software can export customer and inventory details. But each case would need to be checked into depending on which type of system as different pos system have different data.
  • Is it possible to operate the POS software from a home computer?
  • Yes it is possible if the system is online and is hosted.
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